In the multifamily world, first impressions matter — and the move-in experience sets the tone for the entire resident journey. At a time when renters expect instant access to services and a fully digital leasing experience, property teams are under pressure to deliver convenience, speed, and quality from day one.

That’s why we built the experience portal,  a custom software platform designed to seamlessly onboard residents to our internet service the moment their lease is signed. By integrating directly with leading property management software (PMS) providers, including Yardi, RealPage, and Entrata, our platform turns what used to be a manual, reactive task into a smooth, automated process that benefits residents and property teams alike.

From Lease to Live: Fully Automated Resident Onboarding

Thanks to our certified PMS integrations, the experience portal detects when a new lease is signed and immediately initiates the internet onboarding process:

• Residents automatically receive an invitation to activate service, tailored to the property’s branding if desired.
• Onboarding flows are simple and mobile-friendly, allowing residents to personalize and activate their internet before move-in day.
• No more toggling between systems, printing welcome packets, or handling manual entry forms — the process is hands-free for site staff.

The result is a smarter, faster, and more professional onboarding experience.

Property Teams Save Time and Reduce Workload

For onsite leasing and management teams, the Experience Portal eliminates the back-and-forth coordination that typically surrounds new resident internet service onboarding:

• No more chasing residents for sign-ups
• No manual service provisioning or coordination
• No support bottlenecks from first-day login issues
• No waiting for installers.

This frees up valuable time for property teams to focus on leasing, resident engagement, and property operations, not troubleshooting internet service or providing service providers access to data closets.

Plus, because the process is tied to lease events, property staff always have visibility into who’s been invited, who’s activated, and who may need follow-up.

A Smooth, Digital-First Move-In Experience for Residents

Residents expect their internet to just work — no support calls, no complicated logins, and definitely no waiting around.

With the experience portal:

• Internet is ready before they unpack their first box
• Residents receive branded, guided instructions that walk them through account setup and connection
• Residents can personalize their Wi-Fi network
• Residents can upgrade internet speeds, add VPN service, parental controls service, or a wide variety of streaming services,
• Residents can get support directly through live chat, email, or ticketing.

It’s an onboarding experience that feels like a premium service; one that reflects well on the property brand and increases early satisfaction.

Higher Activation Rates, Better NOI Performance

When onboarding is frictionless, more residents activate services. Our PMS-integrated portal drives significantly higher activation rates than traditional manual methods. That means more units activate services sooner, increasing the speed of implementation, adoption, and resident billing.

• Higher participation also means:
• Fewer complaints about poor connectivity
• Less reliance on third-party ISPs in your community
• More control over the internet experience within the property

Ultimately, the portal helps your internet service perform like a well-oiled amenity, not a side service.

Built for the Multifamily Ecosystem

By working directly with top PMS providers — Yardi, RealPage, and Entrata — we ensure that our platform fits seamlessly into the tools your teams already use. There’s no need to train staff on yet another system or process.

Because the experience portal runs behind the scenes, your teams get the benefits of automation without added complexity.

Make Internet Onboarding Effortless

Today’s renters expect more than just Wi-Fi — they expect instant, hassle-free connectivity that matches the pace of modern living. The Experience Portal delivers exactly that, while also reducing operational burden for property staff and improving NOI for ownership. By integrating directly with your leasing systems, we’ve turned internet service into a plug-and-play amenity — one that enhances move-ins, reduces headaches, and adds long-term value to your property.