CovePointe at the Landing, a waterfront community of 122 apartment homes in Norfolk, VA, offers premium amenities and scenic living—but suffered from a recurring operational headache: delayed internet activation for new residents.
Under the previous provider, each new resident had to sign up for service and schedule an individual install appointment—often waiting several days after move-in to get connected. This created friction across the board:
- Residents were left without critical connectivity during a high-stress transition period.
- Leasing teams faced repeated complaints and support tickets.
- Ownership and property management bore the reputational and operational burden of poor service during a key touchpoint in the resident lifecycle.
The frustration was consistent. Residents expected to just plug in or connect an go, and they couldn’t.
Enter Next Gen Bulk Internet with Auto-Activation
To fix the problem at the root, CovePointe brought in Internet Subway to deploy its Next Gen Bulk internet platform, which included:
- Fiber-to-the-unit (FTTU) deployment
- 1Gbps / 1Gbps base speed
- Speed upgrades available – 2.5Gbps, 5Gbps, and 8Gbps
- Pre-provisioned ONTs and installed at every unit
- Latest generation Wi-Fi equipment in every unit and throughout amenity areas
- Automated email invitation, onboarding, and resident service activation via property management integration
Instead of scheduling an install, residents now receive instant internet access the moment they move in. Internet Subway’s system syncs with the property’s management system to:
- Detect a new lease signing or move-in event
- Invite the resident to configure, personalize, and activate their service
- Automatically activate their service on the PMS listed move-in date
- Automatically de-activate services after a move-out event
No technician visit. No waiting. No calls. No property management involvement. The property teams can do what they do best without having to lift a finger to help the resident get connected.
Seamless Onboarding and Happier Residents
Since deploying Internet Subway, CovePointe has transformed its internet experience from a source of complaints to a key amenity selling point.
Zero install delays: Residents connect on day one.
Leasing staff freed up: No more managing ISP installs, providing access to data closets, or calming frustrated residents.
Fewer support calls: With a fully pre-integrated, always-on system, the need for troubleshooting is dramatically reduced.
Looking Ahead
The success at CovePointe has laid the foundation for broader rollout across the owner’s portfolio. By automating a traditionally manual and frustrating process, Internet Subway is helping modern multifamily communities compete and operate at a higher level.
Next Gen Bulk Internet isn’t just fast—it’s operationally smart. And at CovePointe, it’s already paying dividends. Contact us to explore how Internet Subway can streamline internet service at your community.
